MyIntent Policies

key2Bme's parent company, Hoi Polloi Trends, is proud to be a certified maker and online retailer for MyIntent jewelry. If you purchase a MyIntent necklace or bracelet through key2Bme, the following policies apply.

Changes to Your Order

Can I change my word after an order is placed?

Once an order is placed we are unable to change your word. All of our pieces are custom made with in 1-2 days of placing the order. Please be sure of your word of intent before placing your order.

Return, Refunds and Order Cancellation Policy

Product orders cannot be cancelled, returned or refunded once payment is received because these are all custom orders. Please be sure of your word and style choice before placing order.

Defective Order Policy (Or Replacement Policy)

If there is a defect in the product such as a broken band or mis-spelled word, we will replace the piece. Please email us at alisha@key2Bme.com with your order number and a photo of your defective product and we will replace immediately. This “defective” is only for misspelling and wrong product. Preference for spacing or alignment is not considered defective.

Please remember these are all unique handmade pieces and perceived “imperfections” are part of the charm of the product.

All requests for adjustments or replacements must be submitted within 30 days of ordering for us to replace.

Other Frequently Asked Questions

How long can my WORD be? Can I have more than one WORD?

Your WORD can be up to 14 characters. You may have multiple WORDs as long as your total characters don't exceed 14 (a space counts as 1 character).

Which characters and languages can I use for my WORD?

We're excited to hear you are working on finding your WORD! At this time, we only stamp using the English alphabet comprised of 26 letters from A-Z.

For languages with a different alphabet we suggest to spell it out phonetically, like "LOVE" in Chinese would be “AI”.

WORDs are stamped in uppercase letters only.

We also support numbers (0-9) and the following symbols: ❤ ★ → # @ / ’ . : "

How will my WORD show on the Token?

Every letter of every WORD on a MyIntent token is stamped by hand, not a machine. We have had the privilege to create thousands of WORDs and WORD combinations over the last few years! Here are the rules we follow to make sure your WORD looks perfect, every time.

Single WORDs:

Your WORD will be stamped across the lower part of your Token

Combination WORDs:

For Necklaces, Keychains & Individual Tokens, we stamp your WORDs continuously around the token regardless of how many WORDs. Please note that your WORD or WORD combination may be up to 14 Characters. You can have multiple WORDs as long as your total characters don't exceed 14 (a space counts as 1 character).

For Our Bracelets:

  • If you have two short words like LET GO both WORDs will be stamped at the bottom of the token.
  • If you have two longer words like TRUST YOURSELF we will stamp the first WORD: TRUST on the top half of the token, and the second WORD: YOURSELF on the bottom half of the token.
  • If you would like to include special instructions about placement, you must include a note in your cart. Be sure to use this format:
    Top: YOUR
    Bottom: WORD

Remember we only stamp on one side of the token. All tokens will have MyIntent branding on the back which ensures the token is authentic.

Will the bracelets fit on my wrist?

All of our Bracelets are easily re-sizable to any wrist size. All bracelets are made with a slip knot which allows for quick and easy adjustment. 

How can I clean my token?

For Nickel, Black, Silver Plated and Gold Plated tokens: 
use a wet cloth to gently clean the token with water ONLY, do not use any other product or it might damage the token's coating and plating!

For Brass tokens: 

IMPORTANT: Use the cleaning method below for BRASS tokens ONLY!

Our Brass tokens are not plated, nor are they coated. As a result, the Brass token naturally oxidizes over time. 

During the oxidation process, your Brass token will become naturally darker in color. Some parts of the token may appear darker, and may develop brown or green spots. This is normal and easily amended by the instructions below. 

There are multiple ways you can clean your BRASS token. Here are a few ways we recommend: 

  • Vinegar, Salt and Flour: Dissolve 1 teaspoon of salt into 1/2 cup of vinegar, mix in small amounts of flour until the mixture becomes a paste. Using an old cloth, rub the paste onto the brass. Leave the paste on for about 10 minutes. Rinse with warm water and buff dry.
  • Water, Salt and Vinegar: Heat a pint of water, stir in 2 tablespoons of salt and 2 tablespoons of white vinegar. Rub the mixture onto the brass, then dry with a clean rag.

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